Refund Policy

This refund policy is our essential part of our Privacy Policy Under this refund policy, Kingstradestock guarantee that in case the User is not satisfied with the quality of our services, he or she shall have the right to apply for a refund.

Kingstradestock respects and cares about its Users with due diligence. We always make sure our Users stay satisfied with our products and services.


We will perform a refund to the User only subject to his use of our services. For the purpose of this refunds policy, the use of our services shall be either the Account Top-Up and/or payment of a fee. Refund shall be put under review by Kingstradestock Subject to the user meeting certain conditions for a refund to be eligible ("Refund Conditions"). Upon User’s refund request not meeting Refund Conditions, or in case such User fails to deliver requested documentation to Kingstradestock support team within a period of 3 (three) calendar days, or in case such documents delivered by the User are not authentic or relevant, such refund request shall be deemed not valid and Kingstradestock shall have the right to decline it.


Device means any type of device including a computer, mobile phone, tablet, or console that enables you to access and use the platform, website, and services.

Personal Data means any operation or set of operations that is perfromed on personal data or on sets of personal data, whether or not by automated means, such as recording, collection, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, alignment, combination, restriction or destruction.

A Processor shall mean a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Terms of Use means the terms of use published on our Website and Platformand as updated from time to time.


Any questions, concerns, and complaints should be first addressed to support[at] so that we can try to solve the issue internally.

If you are not satisfied with our response to your complaint, you can submit a complaint to the national data protection authority.

Refund conditions shall include: